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Terms And Conditions

Terms And Conditions

These terms govern the use of SansCasino and apply to every registered account. By creating an account, depositing funds or claiming a promotion, a player accepts the terms set out below in full.

1. Eligibility

Access to SansCasino is restricted to individuals aged 18 or older, or the legal gambling age in their jurisdiction of residence if higher. Registration requires accurate personal information, and accounts found to contain false details may be suspended pending identity verification. One account is permitted per person, per household and per payment method. Duplicate accounts will be closed and any associated bonus funds forfeited.

2. Account Registration And Security

Players are responsible for keeping their login credentials confidential and for all activity conducted through their account. Suspected unauthorized access should be reported to support immediately. SansCasino reserves the right to request identity verification documents at any stage, including before processing a withdrawal, in line with standard anti-fraud and anti-money-laundering practices.

3. Deposits And Withdrawals

Deposits are processed instantly across all supported payment methods. Withdrawal processing times vary by method and are detailed in the payments table on the homepage; e-wallet withdrawals typically clear fastest, while bank transfers may take several business days. Withdrawals are generally paid back through the same method used for the qualifying deposit wherever the payment provider supports it. SansCasino reserves the right to apply standard verification checks before releasing a withdrawal, particularly for first-time payouts or unusually large amounts.

4. Bonus Terms

  • The welcome bonus matches 250% of a player’s first deposit up to €1500 in bonus funds, credited automatically with no bonus code required.
  • A minimum deposit of €20 is required to qualify for the welcome bonus.
  • Bonus funds carry a 35x wagering requirement, which must be met within 30 days of the bonus being credited.
  • Slot games contribute 100% toward the wagering requirement; table games contribute 10%.
  • A maximum bet of €5 per spin or hand applies while a bonus is active. Bets exceeding this limit may be voided from wagering progress at SansCasino’s discretion.
  • Cancelling an active bonus forfeits the bonus amount and any winnings generated from it. The original deposit remains unaffected and available for withdrawal.
  • Free spin promotions, including Free Spins Friday, carry the same wagering terms on resulting winnings unless stated otherwise for that specific promotion.
  • One welcome bonus is permitted per player, household and payment method. Attempts to claim multiple welcome bonuses will result in forfeiture of all associated bonus funds and winnings.
  • VIP cashback is paid as real funds with no attached wagering requirement.

5. Responsible Gambling

SansCasino provides account tools including deposit limits, loss limits, session reminders and self-exclusion options, accessible directly through account settings. Players who feel their gambling is becoming a problem are strongly encouraged to use these tools or to contact a national problem gambling helpline, details of which are listed in the footer of this site. SansCasino may, at its discretion, impose limits on an account showing signs of problem gambling behavior.

6. Game Fairness

All games offered are supplied by licensed providers whose random number generators and payout percentages are independently tested and certified by accredited third-party testing laboratories. Published RTP figures reflect the long-run theoretical average and are not a guarantee of outcomes in any individual session.

7. Prohibited Conduct

The following are strictly prohibited and will result in account suspension: use of banned betting strategies designed to exploit bonus terms (including but not limited to low-risk betting patterns across opposite outcomes), use of bots or automated play software, providing false identity information, and attempting to operate multiple accounts.

8. Limitation Of Liability

SansCasino is not liable for losses arising from a player’s own gambling decisions, internet connectivity issues, or third-party payment processing delays outside of its direct control. Every reasonable effort is made to ensure uninterrupted service, but no guarantee of continuous availability is provided.

9. Amendments

These terms may be updated periodically to reflect changes in promotions, payment processing or regulatory requirements. Continued use of the site after an update constitutes acceptance of the revised terms. Material changes affecting active bonus terms will be communicated to affected players directly.

10. Payment Method Rules

Each payment method listed on the homepage carries its own minimum deposit, maximum withdrawal and processing time, all of which are kept current as providers update their own limits. Players switching payment methods between a qualifying deposit and a later withdrawal may be asked to complete an additional verification step, since the one-bonus-per-payment-method rule is enforced at the account level. Chargebacks or payment reversals initiated outside of SansCasino’s support channels will result in immediate account suspension pending investigation, and any bonus funds tied to the disputed deposit will be forfeited.

11. Account Closure And Self-Exclusion

Players may request account closure or self-exclusion at any time through account settings or by contacting support directly. Self-exclusion periods, once set, cannot be reversed before the selected period expires, in line with responsible gambling best practice. Accounts closed voluntarily retain any withdrawable balance, which will be paid out through a supported payment method following standard verification checks. SansCasino reserves the right to close an account that has been inactive for an extended period, with prior notice sent to the registered email address before any such closure takes effect.

12. Dispute Resolution

Any dispute regarding a bonus, wager outcome or withdrawal should first be raised with support through live chat, which maintains full transaction logs for every account action. Most disputes are resolved within the first response. Disputes that cannot be resolved directly with support may be escalated through the independent dispute resolution service listed on the licensing information page, which reviews the case using the same transaction records available to support staff.

13. Governing Terms

These terms, together with the bonus terms published on the bonuses page, form the complete agreement between SansCasino and its players. Where a specific promotion states terms that differ from this general policy, the terms published on that promotion’s own page take precedence for that specific offer only, with all other terms here remaining in full effect.

14. Contact

Questions regarding these terms, an active bonus or account status can be directed to support through live chat or by email. Response times are typically under one hour during standard support hours and under 24 hours at all other times.